Partner Relationship Management
&
Service Platform
WeSMART Partner Relationship Management and Customer Service Platform that turns your Partner ecosystem into the revenue pipeline.
Single platform to activate, manage, and grow the entire Partner ecosystem.
PARTNER RELATIONSHIP MANAGEMENT
Business Development
Focus on driving long-term revenue growth, expanding market presence, and building high-value relationships
Product Development
Active collaboration with Partners rather than a simple order-taking transaction
Marketing and Branding
Establish a strategic collaboration with partners and combine their resources, audiences, and brand identities to achieve shared growth, reach new customers, and build mutual credibility
Sales and Channels
Focus on bottom-of-the-funnel activities—taking qualified leads, building relationships, and closing direct transactions
Prduct and Service Delivery
Build the service delivery partners or distribution partners—to bring offerings to market, implement them, and support end-users
Customer Operations
Build the customer operations in a partnership framework that merges internal operational workflows with the partner's goals to drive mutual value. Using shared tools, automated workflows, and data visibility to track usage, anticipate roadblocks, and communicate proactively
CUSTOMER SERVICE MANAGEMENT
Omnichannel Ticket Management
Consolidates customer inquiries from multiple communication channels into a unified agent workspace
Workflow & Process Automation
A visual, drag-and-drop tool that maps out custom step-by-step ticket lifecycles. This forces agents to execute proper validation, compliance checks, or approval workflows before moving a ticket forward
Self-Service Help Centers
Knowledge Base allows teams to curate public-facing or internal-facing articles, FAQs, and documentation across multiple languages
Analytics and Extensibility
Provides real-time data tracking key performance indicators (KPIs) like customer satisfaction (CSAT) scores, agent response/resolution times, and open ticket volumes
AI Capabilities
Autonomous AI agent that deflect simple, repetitive tickets by answering common questions using background knowledge